A few days ago I stopped at the pharmacy in the middle of busy downtown San Francisco and this elderly woman caught my eye. Actually, she tugged at my heart. I'm not a sentimentalist but something about the way her back curved forward and the visual aids she was using along with her straining eyes just touched my heart. I felt empathy and this instant wish to make her life a bit less hard still overwhelms me.
The image of the elderly woman stuck with me the rest of the day (and week, to be perfectly honest). Coming from a user-centered design world, I wondered: have we forgotten the elderly in our race to create the next best coolest app, service, etc.? This, old age, is where each one of us is heading; that's an undeniable and unchangeable course. And so I can't help but feel a responsibility to think of those who may not have a voice among us in tech. How can I make her life better? How do the elderly fit in the challenging and ever-changing world of technology? What if we were tasked with creating an apparatus that serviced them and their needs? Wouldn't we all like someone to think about our abilities and limitations when we get old?
My mind is still racing with altruistic ideas which I'd like to see implemented in some form or another sooner than later. I'm hopeful that I'm not the only one.